ACHTUNG RedSea 750XXL BesitzerWie viele vermutlich mitbekommen haben, hat RedSea massivste Probleme mit platzenden Silikonnähten im Frontbereich bei ihren 750XXL Modellen. Ausgelöst wird das ganze durch eine sich senkende Bodenplatte bzw. Luftblasen in der Silikonnaht.Alle 750XXL Besitzer erhalten ein kostenloses Stabilisationskit, müssen ihren Fall jedoch auf der RedSea Seite registrieren. Kontrolliert penibelst eure vordere Silikonnaht und achtet auf einen Spalt zwischen Becken und Bodenplatte, es sind bereits ein Haufen Becken ausgelaufen! Anbei das offizielle RedSea-Statement.
Hi all, we have been following up on the failures of the XXL750 and as promised we are now ready to provide an update on the situation.Apart from a very few specific cases which we will not relate to here, the common issue with the majority of the failures seems to be caused by a gradual sagging of the cabinet top board above the sump, followed by the appearance of air bubbles in the silicone seam at the bottom of the tank. This is not happening to all units of a specific age or production batch and despite the number of reports it is still a relatively small percentage of the number of active systems. As part of our evaluation of the situation we have viewed many units that look exactly as they did the day they were installed.The sagging can easily be prevented or remedied with the simple addition of a support column that can be retrofitted to the sump compartment of all existing XXL750 and is now incorporated as a standard part of all new XL750 systems.The retrofit XXL750 cabinet support column kits are currently in production and will be provided free of charge to all owners that have registered their tanks, as soon as they reach our various distribution centers towards the end of October. Owners that have not registered their tanks should do so now.A few owners have reported noticing a gap between the bottom of the tank and the top of the cabinet. This is a clear indication of the sagging of the cabinet top board as mentioned above. If there are no air bubbles in the silicone in the area of the gap there is no cause for concern and installing the support column will resolve the problem. If there are air bubbles and a gap please contact our customer support immediately via the Red Sea website:[https://www.redseafish.com/tech-support-inquiry/](https://www.redseafish.com/tech-support-inquiry/)and attach pictures of the gap and air bubbles.As part of our commitment and support of our products, we have extended the warranty on the seals of all of our tanks and specifically the XXL750 to 3 years from purchase date for original owners.We apologize for the stress that this issue is causing and are taking every step possible to resolve it as soon as possible.
